Skip to main content
Connect your PagerDuty account to let the Canvas Agent bring alerting and on-call context into an investigation.
Connectors work per user and per Honeycomb Team. You connect your own account, and the Canvas Agent uses the connected service as your account. Connecting a connector does not connect it for anyone else on your Honeycomb Team. If you belong to more than one Honeycomb Team, connect your account in each Team. Your tool permissions also apply only to you, in one Honeycomb Team. There are no Team-level connector controls yet.Connectors work through your account, so an automatic investigation has no connector access at all.

​
What the Canvas Agent can do

  • Read incidents, services, on-calls, and escalation policies.
  • Acknowledge or update incidents.
Honeycomb reviews each tool in a connector and gives it a default permission. Until you set your own tool permissions, these defaults apply:
  • The Canvas Agent runs reviewed read-only tools without asking.
  • For reviewed write tools and destructive tools, the Canvas Agent asks you to approve each call.
  • The Canvas Agent does not run deprecated tools.
The Canvas Agent runs a tool only when your investigation needs it. To change the defaults, visit Managing tool permissions.

​
Before you connect

The Canvas Agent connects to PagerDuty through the PagerDuty MCP server, which has these requirements:
  • Your PagerDuty account must have Advanced Permissions.
  • Your PagerDuty account must be in the same region as your Honeycomb Team. Honeycomb EU connects to PagerDuty EU, and Honeycomb US connects to PagerDuty US.

​
Connecting PagerDuty

  1. Navigate to Canvas > Connectors.
  2. Find PagerDuty in the connector list.
  3. Select Connect.
  4. Authorize Honeycomb from the PagerDuty authorization page.
PagerDuty shows a Connected badge once the connection succeeds.

​
Turning PagerDuty on or off

  1. In a Canvas chat, select the plus (+) button.
  2. Choose Connectors.
  3. Use the toggle beside PagerDuty.

​
Disconnecting PagerDuty

  1. Navigate to Canvas > Connectors.
  2. Find PagerDuty and select Manage.
  3. Select Disconnect.
To learn more, visit Canvas Connectors.