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Customer Support
Explore the support resources available to you when you are experiencing a challenge with Honeycomb.
Honeycomb Community
Join Pollinators, Honeycomb’s extended community, to expand your network, find opportunities for speaking and writing about observability, and connect on using Honeycomb in the workplace. Pollinators get help with Honeycomb from our staff and other customers, and regularly are given the opportunity to provide feedback to inform new features.
Common Issues
Sending Data
Explore common issues with sending data to Honeycomb.
Data in Honeycomb
Explore common issues with data ingest in Honeycomb.
Queries
Explore common issues with Query Builder, Query Assistant, and Calculated Fields.
Visualization
Explore common issues with visualization, including Honeycomb Home, Board Templates, and Service Map.
Investigating Issues
Explore common issues when investigating and finding outliers with BubbleUp.
Configuring Honeycomb
Explore common issues with configuring Honeycomb, especially when configuring team access through Google, Okta SAML, and Microsoft Entra ID SAML SSO.
Sampling
Explore common issues with sampling and Refinery.
Integrations
Explore common issues with integrations.
Honeycomb Product Lifecycle
Release Stages
Understand how Honeycomb stages, releases, and retires product functionality.
Supported Product Versions
Identify the product versions that Honeycomb supports.
Beta Experiences
Explore available beta experiences that you can participate in.
Migration Process
Understand Honeycomb’s migration process and learn about what you can expect from us to support you during your migration.
Recommended Migrations
Identify migrations that Honeycomb recommends, understand their impact, and access resources to help you migrate.