Troubleshoot | Honeycomb


Honeycomb provides resources to help you find solutions when troubleshooting your Honeycomb implementation, and recommended migrations to ensure you get the most out of your investment.

Get Support 

Customer Support

Explore the support resources available to you when you are experiencing a challenge with Honeycomb.

Honeycomb Community

Join Pollinators, Honeycomb’s extended community, to expand your network, find opportunities for speaking and writing about observability, and connect on using Honeycomb in the workplace. Pollinators get help with Honeycomb from our staff and other customers, and regularly are given the opportunity to provide feedback to inform new features.

Common Issues 

Sending Data

Explore common issues with sending data to Honeycomb.

Data in Honeycomb

Explore common issues with data ingest in Honeycomb.


Explore common issues with Query Builder, Query Assistant, and Derived Columns.


Explore common issues with visualization, including Honeycomb Home, Board Templates, and Service Map.

Investigating Issues

Explore common investigating issues with BubbleUp.

Configuring Honeycomb

Explore common issues with configuring Honeycomb, especially when configuring team access through Google, Okta SAML, and Microsoft Entra ID SAML SSO.


Explore common issues with sampling and Refinery.


Explore common issues with integrations.

Honeycomb Product Lifecycle 

Migration Process

Understand Honeycomb’s migration process and learn about what you can expect from us to support you during your migration.

Recommended Migrations

Identify migrations that Honeycomb recommends, understand their impact, and access resources to help you migrate.