Customer Support | Honeycomb

Customer Support

When you need support for Honeycomb, we have a few different options for you to try!

Visit our Knowledge Base 

If you have questions, you can visit our Honeycomb’s Support Knowledge Base. We try to keep it updated with quick solutions to the questions that our users most ask our support team.

Join our Community 

We would love to see you in our Community, which we call Pollinators! Our employees are the bees working in the hive, and our Pollinators spread the practices of observability and bring back local knowledge from their organizations, so that we can improve Honeycomb.

Members of Pollinators get help with Honeycomb from our staff and from other customers who may have faced similar challenges.

To learn more about Pollinators, including how to join, visit Honeycomb Community.

Open a Ticket - Pro/Enterprise Plans 

If you are a Pro/Enterprise user, you can visit Honeycomb Support to create a ticket for our support team, or email We would love to hear from you!