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If you need to troubleshoot tools used to investigate your data in Honeycomb, explore these solutions to common issues.
To ask questions and learn more, visit our Support Knowledge Base or join our Pollinators Community.

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BubbleUp

Troubleshoot issues related to BubbleUp.

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Your data is not ordered, grouped, or limited as you expect

BubbleUp ignores the GROUP BY, ORDER BY, and LIMIT clauses in Query Builder.

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Your field is represented as a measure

Fields stored as numbers, like user_id, are represented as measures when they are dimensions. In Dataset Settings > Schema, expand Unique Fields and adjust the field’s data type to string.

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Your Calculated Field is represented as a dimension

Calculated Fields that extract a numeric value from text are represented as dimensions rather than measures. Use the FLOAT() function to coerce the regular expression in a Calculated Field, like REG_VALUE('$field', '*([0-9]+).*'), to a float.

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Your field value displays “(no value)”

A field’s value displays (no value) when the field is not populated in the data. Make sure the field is populated in the data you sent to Honeycomb.

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Your field value displays “(empty)”

Most commonly, a field’s value displays (empty) in string typed columns when a string is empty.

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Searching Query Results

Troubleshoot issues related to the Explore Data query results search.

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When you search query results, field names that don’t match a search term are highlighted

When you submit a search in the Explore Data view, Honeycomb searches each field, which consists of a name-value pair, for your search term. When a field value matches your search term, the field name will be highlighted, even if the field name does not match your search term. To learn more about the Explore Data search feature, visit our UI Reference.