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Honeycomb provides support in alignment with our terms of service and pricing plans.

Levels

The types of support provided by Honeycomb include:

Libraries and SDKs

Honeycomb supports using all supported versions of OpenTelemetry products, including the OpenTelemetry Collector, Kubernetes Operator, SDKs, and other integrations that use the OpenTelemetry Protocol (OTLP).For Beelines and Honeycomb OpenTelemetry Distribution users, we advise migrating to OpenTelemetry.

Sampling

Kubernetes

Honeycomb supports using all supported versions of OpenTelemetry products, including the OpenTelemetry Collector, Kubernetes Operator, SDKs, and other integrations that use the OpenTelemetry Protocol (OTLP).

AWS

Miscellaneous Tools